Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot—and resolve—the problem? Now, there is!
The Support and Recovery Assistant
for Office 365 is an easy-to-use app that asks you some simple questions, tests
for some of the most common Office 365 support issues and attempts to implement
resolutions on your behalf. While the current version is focused on some the
more common scenarios people encounter with Outlook, the Support and Recovery
Assistant will gain new troubleshooting and resolution capabilities in the
future. The Support and Recovery Assistant is built to automatically update itself as these new
capabilities become available.
Getting the Support and Recovery
Assistant
You can install the Support and
Recovery Assistant by visiting diagnostics.outlook.com. Note that you’ll need to have
administrator rights to install software on your computer.
Helping to grow and improve the
Support and Recovery Assistant
As the last step in using this tool,
you are asked to let us know if the Support and Recovery Assistant was able to
resolve the problem, assign a rating to your experience and provide any
feedback for how the tool could be improved. We carefully review these
submissions and use this information to help prioritize new ways that the
Support and Recovery Assistant can help find and fix issues.
For more
information about the tool, please visit Fix Outlook account problems in Office 365 and watch the
video and see some sample images from the app.
We encourage you to install the
Support and Recovery Assistant, so that if you do run into an issue, your
automated assistant is ready to help!
Source: Microsoft
Source: Microsoft
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